At Lucky Friends Casino, we take your privacy seriously. This Lucky Friends Casino privacy policy explains exactly how we collect, use, store, and protect your personal data when you visit casinosluckyfriends.com or use any of our services. We are committed to full transparency regarding our data collection and data processing practices, and we comply with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR). Whether you are signing up for an account, claiming a welcome bonus, or enjoying one of our 4,000+ games, this document gives you a clear picture of how your personal information is handled and what privacy rights you hold.
1. Identity of the Data Controller
Lucky Friends Casino is operated by a company incorporated and registered in Curaçao, licensed by the Government of Curaçao. As the entity responsible for determining the purposes and means of processing your personal data, this company acts as the data controller for all information collected through our platform. Our registered office details and Data Protection Officer (DPO) contact information are provided in Section 14 of this policy. By accessing casinosluckyfriends.com, creating an account, or using any feature of our service, you acknowledge that you have read and understood this Lucky Friends Casino privacy policy.
2. Personal Data We Collect
Lucky Friends Casino engages in responsible data collection and only gathers information that is necessary for the delivery of our services, compliance with legal obligations, and enhancement of your gaming experience. The categories of personal information we collect include:
2.1 Identification Data
- Full legal name
- Date of birth (to verify you are of legal gambling age)
- Government-issued photo identification (passport, driver's licence)
- Residential address and postcode
- Nationality and country of residence
2.2 Contact Information
- Email address
- Phone number (where provided)
- Preferred language and communication settings
2.3 Financial and Payment Data
- Payment method details (card numbers, e-wallet IDs, cryptocurrency wallet addresses)
- Transaction history, deposit and withdrawal records
- Bank account details for bank transfer withdrawals
- PayID linked identifiers
2.4 Gaming Activity Data
- Game history, session duration, bet amounts, and win/loss records
- Bonus usage, free spin redemption, and wagering activity
- VIP level status (Bronze, Silver, Gold, Platinum, Diamond) and cashback earned
- Responsible gambling settings (limits, cooling-off periods, self-exclusion status)
2.5 Technical and Device Data
- IP address and geolocation data
- Device type, operating system, and browser version
- Mobile app usage data (Android APK or iOS PWA)
- Cookies, pixel tags, and similar tracking technologies (see Section 6)
- Log files and access timestamps
2.6 Communication Data
- Records of live chat conversations with our 24/7 support team
- Email correspondence sent to or received from [email protected]
- Responses to surveys, promotions, or feedback forms
2.7 Sensitive Data
In limited circumstances, such as responsible gambling assessments or legal compliance, Lucky Friends Casino may process sensitive information. We only do so with your explicit consent or where required by law.
2.8 Data from Third Parties
We may receive user data from third parties including payment providers, identity verification agencies, fraud detection services, and affiliate partners. This data is used solely within the scope described in this Lucky Friends Casino privacy policy.
3. How We Collect Your Information
Our data collection methods at Lucky Friends Casino are transparent and occur through the following channels:
- Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting support.
- Automated collection: Technical data collected automatically via cookies, server logs, and analytics tools when you browse our site or use our mobile apps.
- Third-party sources: Data received from payment processors, fraud prevention agencies, and licensing authorities as part of our legal and regulatory obligations.
- Responsible gambling tools: Data captured when you set deposit, bet, loss, or session limits, or elect a cooling-off or self-exclusion period.
4. Purposes and Legal Basis for Data Processing
Lucky Friends Casino processes your personal information only for defined, lawful purposes. The table below outlines each processing purpose alongside its legal basis:
| Purpose of Processing | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, maintaining, and administering your player account | Performance of a contract |
| Service Provision | Delivering games, bonuses, payments, and VIP benefits | Performance of a contract |
| KYC / AML Compliance | Verifying identity, age, and source of funds; preventing money laundering | Legal obligation |
| Security & Fraud Prevention | Detecting, investigating, and preventing fraud, cheating, or abuse | Legitimate interests / Legal obligation |
| Responsible Gambling | Monitoring gaming patterns, applying limits, processing self-exclusions | Legal obligation / Legitimate interests |
| Marketing & Communication | Sending promotional offers, newsletters, and bonus notifications (where consented) | Consent |
| Service Improvement | Analysing usage patterns to improve our platform and game catalogue | Legitimate interests |
| Customer Support | Responding to enquiries, resolving disputes, and managing complaints | Performance of a contract / Legitimate interests |
| Legal & Regulatory Obligations | Complying with Curaçao licensing requirements and applicable Australian law | Legal obligation |
5. Cookie Policy
The Lucky Friends Casino cookie policy forms an integral part of this overall privacy policy. Cookies are small text files placed on your device when you visit our website. They help us deliver a seamless gaming experience, remember your preferences, and understand how players interact with our platform. Below is a breakdown of the types of cookies we use:
5.1 Essential Cookies
These cookies are strictly necessary for the operation of casinosluckyfriends.com. They enable core functions such as secure login, session management, and account access. Without essential cookies, the website cannot function properly.
5.2 Analytical Cookies
We use analytical cookies to understand how visitors use our site — which pages are most popular, how long sessions last, and where players encounter issues. This data processing helps us continuously improve our platform.
5.3 Functional Cookies
Functional cookies remember your preferences, such as your chosen language, region, or responsible gambling settings. They make your experience more personalised and efficient.
5.4 Marketing and Targeting Cookies
With your consent, Lucky Friends Casino may place marketing cookies to deliver relevant promotional content and measure the effectiveness of our advertising campaigns. You can withdraw your consent for marketing cookies at any time through our cookie management tool.
5.5 Managing Your Cookie Preferences
You can manage, restrict, or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our site. For full details on our Lucky Friends Casino cookie policy, including a complete list of cookies we use and their retention periods, please contact our DPO at [email protected].
6. Sharing Your Personal Data with Third Parties
Lucky Friends Casino does not sell your personal data to third parties. However, in order to deliver our services and meet our legal obligations, we may share user data with carefully selected third parties under strict confidentiality agreements. These include:
6.1 Payment Providers
When you make a deposit or request a withdrawal using PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, or bank transfer, your personal information is shared with the relevant payment processor to facilitate the transaction securely. All payment providers are contractually bound to implement appropriate data security measures and to process your data solely for payment purposes.
6.2 Regulatory and Law Enforcement Authorities
We may be required to disclose personal data to the Government of Curaçao, Australian regulatory bodies, or law enforcement agencies where required by applicable law, a court order, or our licensing conditions. Compliance with anti-money laundering (AML) and Know Your Customer (KYC) regulations may necessitate such disclosures.
6.3 Identity Verification and Fraud Prevention Partners
We engage third-party agencies to conduct identity verification checks and fraud screening. These partners process your personal information strictly in accordance with their own privacy policies and our contractual data processing agreements.
6.4 Game Software Providers
Our platform hosts games from 50+ studios including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming. Where technically necessary, limited user data (such as your session token or currency) may be shared with these providers solely to enable game functionality.
6.5 Technology and Analytics Partners
We work with third-party analytics, customer support, and marketing technology providers. These partners are prohibited from using your personal data for their own independent purposes and operate under strict data protection agreements with Lucky Friends Casino.
7. International Data Transfers
Because Lucky Friends Casino is operated from Curaçao and uses globally distributed service providers, your personal data may be transferred to and stored in countries outside Australia. Whenever such transfers occur, we implement appropriate safeguards to ensure that your personal information receives an equivalent level of data protection to that provided under Australian law. Safeguards include:
- Standard contractual clauses (SCCs) approved by relevant data protection authorities
- Adequacy decisions where applicable
- Binding corporate rules for intra-group transfers
- Ensuring recipient countries maintain robust information security frameworks
8. Data Security
Lucky Friends Casino data security is built on multiple layers of technical and organisational controls designed to protect your personal data from unauthorised access, loss, alteration, or disclosure. Our information security measures include:
- 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is protected by industry-standard 256-bit SSL/TLS encryption, ensuring that your personal information cannot be intercepted in transit.
- End-to-end data encryption: Sensitive financial and identification data is encrypted both in transit and at rest.
- Firewalls and intrusion detection: Our infrastructure is protected by advanced firewalls and real-time intrusion detection systems to prevent unauthorised access.
- RNG certification: Our games use Random Number Generators (RNGs) independently certified by accredited laboratories, ensuring fair play and the integrity of user data related to game outcomes.
- Access controls: Access to personal data is restricted on a strict need-to-know basis. All staff with access to sensitive data receive regular data protection training.
- Regular security audits: We conduct periodic security assessments and penetration tests to identify and remediate vulnerabilities.
- Incident response: In the event of a data security breach that is likely to result in a risk to your rights, we will notify you and the relevant supervisory authority in accordance with applicable law.
Despite these robust measures, no system can guarantee absolute security. We encourage you to use a strong, unique password for your Lucky Friends Casino account and to contact us immediately if you suspect any unauthorised access.
9. Data Retention and Storage
The data storage practices at Lucky Friends Casino are governed by legal requirements and operational necessity. We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The table below outlines our standard data retention periods:
| Category of Data | Retention Period | Basis |
|---|---|---|
| Account and identification data | 5 years after account closure | AML/KYC legal obligation |
| Financial and transaction records | 7 years | Tax and financial regulatory requirements |
| Gaming activity logs | 5 years | Licensing compliance / Dispute resolution |
| Communication records (support, email) | 3 years | Legitimate interests / Legal claims |
| Marketing preferences and consent records | Until consent is withdrawn + 1 year | Consent / Accountability |
| Technical and device logs | 12 months | Security and fraud prevention |
| Responsible gambling records | Duration of exclusion period + 5 years | Legal obligation / Player protection |
After the applicable retention period has expired, your personal data is securely deleted or anonymised in accordance with our internal data storage and disposal procedures. Anonymised data may be retained for statistical and analytical purposes and no longer constitutes personal information under applicable law.
10. Your Privacy Rights
Lucky Friends Casino fully respects the privacy rights of all players, particularly those in Australia. Under the Australian Privacy Act 1988 and the Australian Privacy Principles, and in alignment with GDPR where applicable, you are entitled to the following rights in relation to your personal data:
10.1 Right of Access
You have the right to request access to the personal information that Lucky Friends Casino holds about you. We will provide you with a copy of your data in a commonly used format within 30 days of a verified request.
10.2 Right to Correction
If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it without undue delay. You can also update certain information directly through your account settings.
10.3 Right to Deletion (Right to be Forgotten)
Subject to our legal and regulatory obligations (particularly AML/KYC retention requirements), you may request that we delete your personal information. Where we are unable to fulfil a deletion request due to legal retention obligations, we will explain the reason clearly.
10.4 Right to Restriction of Processing
You may request that we restrict our data processing activities in certain circumstances — for example, while a correction request is being verified, or where you have objected to processing based on legitimate interests.
10.5 Right to Data Portability
Where processing is based on consent or a contractual relationship, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to have it transferred to another controller where technically feasible.
10.6 Right to Object
You have the right to object to the processing of your personal information for direct marketing purposes at any time, and with effect from the moment of your objection. You may also object to processing based on legitimate interests, and we will cease such processing unless we can demonstrate compelling legitimate grounds.
10.7 Right to Withdraw Consent
Where our data processing is based on your consent (for example, for marketing communications or certain cookies), you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out prior to withdrawal.
10.8 Rights Related to Automated Decision-Making
Where any automated data processing produces a decision that significantly affects you (such as account suspension or bonus eligibility), you have the right to request human review of that decision.
To exercise any of your privacy rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request to ensure the security of your personal data.
11. Supervisory Authority — OAIC
If you are an Australian resident and believe that Lucky Friends Casino has not handled your personal information in accordance with the Australian Privacy Act 1988 or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Postal address: GPO Box 5218, Sydney NSW 2001
We would, however, appreciate the opportunity to address your concerns directly before you approach the OAIC. Please contact us first at [email protected] and we will endeavour to resolve any issue promptly and fairly.
For players located in the European Union or European Economic Area, the relevant supervisory authority is the data protection authority in your country of residence. In such cases, GDPR privacy rights apply in addition to those described above.
12. Responsible Gambling and Data Privacy
At Lucky Friends Casino, our responsible gambling tools are closely tied to how we process your personal data. When you use tools such as deposit limits, bet limits, loss limits, session time limits, cooling-off periods (24 hours, 48 hours, 7 days, or 30 days), or self-exclusion (6 months, 1 year, 5 years, or permanent), we retain the relevant records to ensure those protections are effectively maintained. This processing is necessary to comply with our legal obligations and to protect your wellbeing as a player.
If you self-exclude, your personal data relating to that exclusion will be retained for the duration of the exclusion period plus a further five years, to prevent re-registration during the exclusion window. This is a mandatory data storage practice consistent with our licensing obligations and our duty of care to players.
13. Children's Privacy
Lucky Friends Casino services are strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory component of our KYC process, and any account found to belong to a minor will be closed immediately, with all funds returned. If you believe a minor has provided us with personal information, please contact us immediately at [email protected].
14. Data Protection Officer Contact Details
Lucky Friends Casino has appointed a dedicated Data Protection Officer (DPO) to oversee compliance with this privacy policy and all applicable data protection regulations. If you have any questions, concerns, or requests relating to your personal data or our data processing practices, please contact our DPO directly:
- Email: [email protected]
- Support email: [email protected]
- Postal address: Lucky Friends Casino, Data Protection Officer, c/o Operator, Curaçao
- Response time: We aim to acknowledge all enquiries within 48 hours and resolve them within 30 days.
15. Changes to This Privacy Policy
The Lucky Friends Casino privacy policy may be updated periodically to reflect changes in our practices, technology, legal requirements, or regulatory environment. When we make significant changes, we will notify you via email and/or a prominent notice on our website at least 14 days before the changes take effect. The date of the most recent revision will always be displayed at the top of this page. We encourage you to review this privacy policy regularly to stay informed about how we protect your personal information.
Your continued use of Lucky Friends Casino services following notification of changes constitutes your acceptance of the updated privacy policy. If you do not agree with any changes, you have the right to close your account and request deletion of your personal data (subject to applicable legal retention obligations).
16. Frequently Asked Questions (FAQ)
What personal data does Lucky Friends Casino collect?
Lucky Friends Casino collects personal data including your name, date of birth, contact details, payment information, gaming activity, device and technical data, and communication records. Our full data collection practices are detailed in Section 2 of this Lucky Friends Casino privacy policy.
How does Lucky Friends Casino use cookies?
Our Lucky Friends Casino cookie policy outlines four types of cookies: essential, analytical, functional, and marketing. Essential cookies cannot be disabled as they are necessary for the site to function. You can manage your preferences for all other cookies through your browser settings or our cookie consent tool.
Is my personal information safe at Lucky Friends Casino?
Yes. Lucky Friends Casino data security is implemented through 256-bit SSL/TLS encryption, end-to-end data encryption, advanced firewalls, and strict access controls. Our information security framework is reviewed regularly through independent audits. That said, no online platform can guarantee 100% security, and we encourage you to take steps to protect your account credentials.
How long does Lucky Friends Casino keep my data?
Our data storage periods vary by data type. Account and identification data is typically retained for 5 years after account closure, financial records for 7 years, and technical logs for 12 months. Full details are provided in the data retention table in Section 9 of this privacy policy.
What are my privacy rights as an Australian player?
As an Australian player, your privacy rights under the Australian Privacy Act 1988 include the right to access, correct, delete, and port your personal data, the right to object to or restrict data processing, and the right to withdraw consent. You can also escalate complaints to the OAIC if you believe your personal information has been mishandled by Lucky Friends Casino.
Does Lucky Friends Casino share my data with third parties?
Lucky Friends Casino does not sell your personal data. We share user data only with payment providers, identity verification agencies, game software providers, and regulatory authorities — always under strict confidentiality and data protection agreements. Full details are in Section 6 of this privacy policy.
How can I exercise my data protection rights?
To exercise any privacy rights — including access, correction, deletion, or portability — please email our Data Protection Officer at [email protected]. We will respond within 30 days of verifying your identity. For general enquiries, you can also reach our customer support team via live chat (available 24/7) or at [email protected].
What happens to my data if I self-exclude?
If you activate a self-exclusion through Lucky Friends Casino's responsible gambling tools, your account data — including the self-exclusion record — is retained for the full duration of your exclusion period plus five additional years. This mandatory data storage practice ensures that re-registration attempts can be identified and blocked, in compliance with our licensing obligations and player protection commitments.
This Lucky Friends Casino privacy policy was last updated in 2025. For any questions about Lucky Friends Casino data protection, privacy practices, or your personal information, please do not hesitate to contact our dedicated team at [email protected]. We are committed to maintaining the highest standards of data security, confidentiality, and information security to ensure that your experience at Lucky Friends Casino is both safe and enjoyable.